Hi - thanks for the advice - I hadn't spotted that it had just been hidden.
I have made this icon visible again on our test system, but clearly nothing has been with the form that appears for a while; it’s a complete mess (with labels and checkboxes all over the place).
Also, it’s definitely not working right, as although it does seem to append the new templates tasks to the request, it doesn't update things like the template name applied to the request (I'm comparing it to what used to happen in Infra8 where this icon was visible by default).
I'm really dubious about using this in its current state, so I think we'll leave this hidden for now. Maybe one day it will get looked at and fixed so we can use it again?
In the meantime I'm going to suggest to our users that occasionally need to do this they follow these steps:
• Open up the Request that’s been created using the wrong template
• Clicking Linking
• Tick the “Copy Details” checkbox
• Click the “Log new Request” icon
• You can now close the incorrectly set-up Request and work with the new Request instead
I'm thinking this is the best work-around, unless anyone else has any other bright idea's?